Category Archives: call to action

What I am learning about using graphic facilitation

You may know from my profile that as well as music,  another love of mine is drawing. I am working to improve my skills and learning more and more about graphic facilitation. It is a fantastic way of communicating key … Continue reading

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Are you a TWIT not to Tweet? Reasons and benefits of joining Twitter

Why join the Twitter-artti! What are the reason and benefits from engaging in the Twitter-sphere I am avid fan, user and advocate of social media. I first used LinkedIn a number of years ago.  I saw it as the Facebook for ‘grown … Continue reading

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 Have Courage, Embrace Uniqueness ! In appreciation of Turing

Originally posted on Michaela Finegan:
I live in the town known as ‘Home of the Codebreaker’s, Bletchley (http://www.bletchleypark.org.uk) . My house is so near to the amazing Bletchley Park; Station X, I can experience the  occasional Lancaster Bomber or Spitfire  roaring…

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The ‘little stuff’ does make a BIG difference ! Learning from those who ‘get Customer Service right’

  I am sure you recognize the ‘strap-line’? The Vision and Values of Tesco is “every little helps”,  ‘is not just something we say, we really do mean it “. I think they do mean it. I use Tesco as … Continue reading

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An NHS Disease; the rise of the 3LAs – and how YOU can stop it!

Originally posted on Michaela Finegan:
“Knowledge is power” – Sir Francis Bacon I believe ‘language’ can be very powerful. Consider knowledge of ‘language’; a language that can create an air of superiority and mystique. A language that creates a sense of…

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Dazed and Confused! – why the NHS makes it hard for patients to get it right

Originally posted on Michaela Finegan:
The DVLA tells us that these signs are for  ‘INFORMATION’. You must have seen a sign like this? You may have one in your town. This one made me so angry, I stopped my car…

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How to feel good ? BE POSITIVE & PROUD – An antidote to negative thought

      My jacket pin – that I do wear with pride  I spent the day with NHS England colleagues today. You know ‘us’ ? The NHS staff saved from redundancy, placed in new roles, with new job descriptions … Continue reading

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The Curse of Management Speak and how to AVOID it

photo from the BBC website “Set out to leave the first vapour trail in the blue-sky scenario.” David Brent, The Office  So now I have settled into sharing my thoughts on communications, I feel I am with friends and therefore … Continue reading

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 Have Courage, Embrace Uniqueness ! In appreciation of Turing

I live in the town known as ‘Home of the Codebreaker’s, Bletchley (http://www.bletchleypark.org.uk) . My house is so near to the amazing Bletchley Park; Station X, I can experience the  occasional Lancaster Bomber or Spitfire  roaring overhead when there are special … Continue reading

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Dazed and Confused! – why the NHS makes it hard for patients to get it right

The DVLA tells us that these signs are for  ‘INFORMATION’. You must have seen a sign like this? You may have one in your town. This one made me so angry, I stopped my car  (safely I may add) to … Continue reading

Posted in call to action, communication, social marketing, urgent and emergency care | Tagged , , , , , , , , | 1 Comment