Category Archives: motivation

The ‘little stuff’ does make a BIG difference ! Learning from those who ‘get Customer Service right’

  I am sure you recognize the ‘strap-line’? The Vision and Values of Tesco is “every little helps”,  ‘is not just something we say, we really do mean it “. I think they do mean it. I use Tesco as … Continue reading

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How to feel good ? BE POSITIVE & PROUD – An antidote to negative thought

      My jacket pin – that I do wear with pride  I spent the day with NHS England colleagues today. You know ‘us’ ? The NHS staff saved from redundancy, placed in new roles, with new job descriptions … Continue reading

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The Curse of Management Speak and how to AVOID it

Originally posted on Michaela Finegan:
photo from the BBC website “Set out to leave the first vapour trail in the blue-sky scenario.” David Brent, The Office  So now I have settled into sharing my thoughts on communications, I feel I…

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Hey, hey what can I do? – tips for boosting morale

( my graphic of a shared team purpose)     I am fortunate that living in Milton Keynes I have access to Open University Business School meetings. Every few months there’s a breakfast briefing for local networking and to share learning. … Continue reading

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Is THANKS, not ‘sorry’ the hardest word?

Is THANK YOU, not ‘sorry’ the ‘hardest word? Isn’t it amazing that a few letters can be so powerful? Sometimes hard to say? The power of a word or few words is truly immense, but not always in a positive … Continue reading

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