Category Archives: urgent and emergency care

The ‘little stuff’ does make a BIG difference ! Learning from those who ‘get Customer Service right’

  I am sure you recognize the ‘strap-line’? The Vision and Values of Tesco is “every little helps”,  ‘is not just something we say, we really do mean it “. I think they do mean it. I use Tesco as … Continue reading

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Dazed and Confused! – why the NHS makes it hard for patients to get it right

Originally posted on Michaela Finegan:
The DVLA tells us that these signs are for  ‘INFORMATION’. You must have seen a sign like this? You may have one in your town. This one made me so angry, I stopped my car…

Posted in call to action, communication, management speak, urgent and emergency care | Leave a comment

How to feel good ? BE POSITIVE & PROUD – An antidote to negative thought

      My jacket pin – that I do wear with pride  I spent the day with NHS England colleagues today. You know ‘us’ ? The NHS staff saved from redundancy, placed in new roles, with new job descriptions … Continue reading

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Dazed and Confused! – why the NHS makes it hard for patients to get it right

The DVLA tells us that these signs are for  ‘INFORMATION’. You must have seen a sign like this? You may have one in your town. This one made me so angry, I stopped my car  (safely I may add) to … Continue reading

Posted in call to action, communication, social marketing, urgent and emergency care | Tagged , , , , , , , , | 1 Comment