Tag Archives: NHS Direct

The ‘little stuff’ does make a BIG difference ! Learning from those who ‘get Customer Service right’

  I am sure you recognize the ‘strap-line’? The Vision and Values of Tesco is “every little helps”,  ‘is not just something we say, we really do mean it “. I think they do mean it. I use Tesco as … Continue reading

Posted in call to action, communication, motivation, urgent and emergency care | Tagged , , , , , , | 2 Comments

Dazed and Confused! – why the NHS makes it hard for patients to get it right

The DVLA tells us that these signs are for  ‘INFORMATION’. You must have seen a sign like this? You may have one in your town. This one made me so angry, I stopped my car  (safely I may add) to … Continue reading

Posted in call to action, communication, social marketing, urgent and emergency care | Tagged , , , , , , , , | 1 Comment