Tag Archives: NHS

That ‘Back to School’ stationary thing! – is it just me ?

That 'Back to School' stationary thing! – is it just me ?.

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A Picture can paint a thousand words

This is graphic I created for a hospital on NHS Change Day. It was a direct quote from a nurse..I think it is a wonderful pledge.

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Change; be brave, be positive ! My thoughts for NHS Change Day 2014

 I need to share ….. I am a ‘believer’, a supporter, a ‘champion’ of NHS Change Day!  Have I still got your attention?  Good! As an avid Tweet-er  I have been following the awareness and interest growing for NHS Change Day … Continue reading

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Are you a TWIT not to Tweet? Reasons and benefits of joining Twitter

Why join the Twitter-artti! What are the reason and benefits from engaging in the Twitter-sphere I am avid fan, user and advocate of social media. I first used LinkedIn a number of years ago.  I saw it as the Facebook for ‘grown … Continue reading

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The ‘little stuff’ does make a BIG difference ! Learning from those who ‘get Customer Service right’

  I am sure you recognize the ‘strap-line’? The Vision and Values of Tesco is “every little helps”,  ‘is not just something we say, we really do mean it “. I think they do mean it. I use Tesco as … Continue reading

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How to feel good ? BE POSITIVE & PROUD – An antidote to negative thought

      My jacket pin – that I do wear with pride  I spent the day with NHS England colleagues today. You know ‘us’ ? The NHS staff saved from redundancy, placed in new roles, with new job descriptions … Continue reading

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Dazed and Confused! – why the NHS makes it hard for patients to get it right

The DVLA tells us that these signs are for  ‘INFORMATION’. You must have seen a sign like this? You may have one in your town. This one made me so angry, I stopped my car  (safely I may add) to … Continue reading

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An NHS Disease; the rise of the 3LAs – and how YOU can stop it!

“Knowledge is power” – Sir Francis Bacon I believe ‘language’ can be very powerful. Consider knowledge of ‘language’; a language that can create an air of superiority and mystique. A language that creates a sense of shared purpose, building a community … Continue reading

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Communication Breakdown- Ask don’t refer!

NB: image  from tumblr.com COMMUNICATION BREAKDOWN – ASK DON’T REFER We have all heard of the concept of ‘walking in another mans shoes’ (personally as I favour 3-4″ inch heels, I’m not sure ‘men’s’ shoes would suit me). But joking aside, … Continue reading

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Will Accident and Emergency ‘crack’ under the strain this Easter? Top Tips using Social Marketing

FANTASTIC! A four-day weekend, two Bank Holidays and time off word – but not so,  if you are a hard working member on shift this weekend at your local Accident & Emergency Department. Spare a thought for them. It has been … Continue reading

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